Policies
Shipping &Returns.
Fast, reliable delivery on every order. Clear policies, no surprises.
Delivery Options.
| Service | Delivery | Cost |
|---|---|---|
| 2-Day AirFree $300+ | 2 business days | Calculated at checkout |
| Overnight | Next business day | Calculated at checkout |
| 3-Day | 3 business days | Calculated at checkout |
| 5-Day StandardFree $200+ | 5 business days | Calculated at checkout |
- Orders placed before 6:00 PM ET (Mon–Sat) ship same day
- Orders placed after 6:00 PM ET ship the next business day
We ship via USPS and UPS depending on destination and selected service. Tracking information is automatically emailed once your order leaves our facility — make sure your email address is correct at checkout.
If your order arrives damaged or does not arrive, contact us within 7 days of the expected delivery date and we’ll assist with a resolution.
Refund Policy.
This policy ensures product integrity and chain of custody compliance, adherence to research material handling standards, and quality assurance for all researchers.
Damaged or Incorrect Shipments
Required documentation:
- Order number
- Detailed description of the issue
- Clear photos of the damaged or incorrect item
We respond to all claims within 24–48 business hours.
Questions about your order?
Our team responds within 24–48 business hours.
